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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Compton Family

Compton Family

October 14, 2026

5  out of  5
rating by Compton Family
"Thank you Nelly and Samantha for helping me with my insurance. Y’all are the best in town!"
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Juliana Garcia

October 7, 2026

5  out of  5
rating by Juliana Garcia
"See helped me with renters insurance a few months ago and any time I call with questions she always helpful and very sweet."
We responded:
"Happy to hear that we helped you with your renters and I appreciate your kind words regarding D’Ivion! Thank you for being a part of the State Farm family."
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Reginal Paris

October 7, 2026

5  out of  5
rating by Reginal Paris
"👍😊"
We responded:
"Really appreciate your Five Star review Reginal! Thank you for taking the time and for being our customer!"
Profile photo of Hyon Lee

Hyon Lee

October 7, 2026

5  out of  5
rating by Hyon Lee
"I love having my insurance with Lona Mauk Statefarm best in town.Samantha helps me with all my insurance needs every time I come into the office. I also received a birthday card for my 65th birthday in the mail from Lona was the only card I got and I will keep it because it means so much to me coming for my insurance company not to many people care but I know Lona does. Thank you"
We responded:
"I love your Five Star review, Hyon, and you’ve made our day! Thank you for your kind words and I’m glad Samantha’s been helpful with your insurance and that you liked your birthday card! Thank you!"
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Jose Sanchez Pina

October 6, 2026

5  out of  5
rating by Jose Sanchez Pina
"David is very helpful and has great customer service skills. He answers all my questions well and in a timely manner. He has provided a great service."
We responded:
"Appreciate your kind words regarding David and the help with your insurance needs Jose! We are thankful for your business and for your Five Star review."
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LaNeshia Hunt

October 5, 2026

5  out of  5
rating by LaNeshia Hunt
"Samantha was so helpful with getting me quotes to find the best coverage at the best price! She made the process easy, and I highly recommend her to anyone looking for insurance!"
We responded:
"So happy to hear of your positive experience with Samantha and our office, LaNeshia, and so glad we were able to help you with your insurance protection! Thank you for giving us a Five Star Review."
Profile photo of Stacey Martin

Stacey Martin

October 5, 2026

5  out of  5
rating by Stacey Martin
"Aimee is amazing! She helped me set up insurance for my dad that he can afford. She made the process easy to fit into my busy schedule. Highly recommend going to see her."
We responded:
"So glad we were able to help you help your dad with his insurance, Stacey, and thank you for taking the time to give us a Five Star review and compliment Aimee! We think she’s pretty amazing too."
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Linda Kenneaster

October 2, 2026

5  out of  5
rating by Linda Kenneaster
"Samantha the service supervisor has been so helpful to me. I don’t think I could have gotten through this claim process without her. She is always willing to help and always has smile on her face. I am not tech savvy so I always come to her and she takes care of me."
We responded:
"We so appreciate your taking the time to give us a Five Star review and share you experience with our office and with Samantha! And, we appreciate you and the honor of helping you with your insurance needs."
Profile photo of CHARLESTON HAYNES

CHARLESTON HAYNES

October 2, 2026

5  out of  5
rating by CHARLESTON HAYNES
"Samantha helped me switch from Framers to State Farm a few months ago, and I’m glad I did! The service has been excellent, and my premium is much better. She made the process easy and was great to work with. Highly recommend!"
We responded:
"Thank you for becoming a part of the State Farm family, Charleston, and for expressing your experience with a Five Star review! We appreciate you!"
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James East

October 2, 2026

5  out of  5
rating by James East
"Everybody is so helpful and professional and love getting the candy in the office. Love living in a small town where I can come into the office."
We responded:
"So glad you like to come in and see us James! Thank you for your insurance business and for your Five Star review! The candy is waiting…"
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Victoria Arkadie

September 30, 2026

5  out of  5
rating by Victoria Arkadie
"I received the most attentive customer service from Samantha O’Neal. She made my experience fast, easy and affordable."
We responded:
"So happy to hear of your positive experience with Samantha! Thank you for your Five Star Review, Victoria, we are here to serve you!"
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Leslie Whittaker

September 24, 2026

1  out of  5
rating by Leslie Whittaker
"We have been with State Farm a long time.never really had to use it until this year, cars and huge fire, I mean they had to gut the place. The first surprise was when our agent told us they don’t take care of us we need to talk to an adjuster ok no problem. The second was they didn’t send an inspector out for 2 weeks. The third was the adjuster himself and how he spoke down to me and behaved as if I didn’t know what I was talking about or deserved attention. We had to ask for another adjuster which was taken care of.
Well let’s just make a long story short in the end both my car insurance and homeowners insurance went up the car I could handle, but my homeowners went up 4,000 dollars a year that disgusting amount wasn’t because of the fire I’m told , yeah right! When I just went out and got insurance 4,000 dollar cheaper. So beware of turning in claims it might turn around and kick u in the back."
We responded:
"Puzzled by your review, Leslie, as your home did not increase by the amount you stated and we paid hundreds of thousands on your fire. True, you have to work with State Farm claims as agents and their team members are not licensed claim adjusters. We have appreciated you and your business over the years and our door is always open for your return. Blessings, Lona"
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Paul Streck

September 2, 2026

1  out of  5
rating by Paul Streck
"She came recommended from a customer. Called and left a message over a week ago.
No call back! This is the problem I have with my agent now and will not go through this again! I definitely wouldn't recommend her!"
We responded:
"Hi Paul, my apologies as I do not remember receiving your call back request but will reach out today. We always return calls and usually the same day!"
Profile photo of Morgan Jones

Morgan Jones

August 20, 2026

5  out of  5
rating by Morgan Jones
"Lona Mauk and her absolutely amazing team have been taking care of my home and auto insurance for many years. They have been, and remain, The Best."
We responded:
"Thank you, Morgan, for your Five Star Review and wonderful comments! We so appreciate you and all the years you’ve been a part of the Lona Mauk State Farm family!"
Profile photo of Linda Green

Linda Green

July 21, 2026

5  out of  5
rating by Linda Green
"Just started my policy with Lona Mauk. The ladies are so sweet and professional. Samantha helped me set my app up and helped me with my drive and save to help save me some money on my insurance."
We responded:
"We are so appreciative of your Five Star Review, Linda, and I’d like to personally welcome you to our State Farm family! Thank you for your kind words!"
Profile photo of K J

K J

July 9, 2026

5  out of  5
rating by K J
"We switched insurance companies to Lona Mauk and have been so pleased. Cassandra is who I always deal with and ask for and she has been hands down the most helpful person there. Always so kind and patient and willing to answer all the questions I have. She is very helpful and knowledgeable. Great customer service. We have had to make several policy changes over last month and she made a very stressful process more peaceful and set my mind at ease! We didn’t have to think twice about changing companies after the 1st phone call. Once we switched they made setting up the app sure easy. Wish we would have switched a long time ago! They have by far the best rate for teen drivers hands down! The savings they offer are many!"
We responded:
"We're so happy that you switched to us and I want to personally thank you for joining our State Farm family! Truly appreciate the Five Star Review and positive comments regarding Chauncy and Carrie. We look forward to continuing to support your insurance needs."
Profile photo of Alisha Sims

Alisha Sims

July 9, 2026

5  out of  5
rating by Alisha Sims
"I recently switched my life and renters insurance to bundle with my auto policy. Bailey and Dee were great helping me save lots of money. Highly recommend!"
We responded:
"So happy that we were able to help provide you with such important protection as life insurance, renters and auto insurance Alisha! And, so appreciative of your kind words and Five Star Review! Thank you!"
Profile photo of Joan Friedman O’Shaughnessy

Joan Friedman O’Shaughnessy

July 8, 2026

5  out of  5
rating by Joan Friedman O’Shaughnessy
"Bailey always goes beyond the call of duty, but today CASSANDRA solved my dilemma! Thank you Lona Mauk for hiring such smart and dedicated people."
We responded:
"And thank you, Joan, for being a part of the State Farm family since 1995 - we so appreciate you! Very grateful for you taking the time to give a Five Star Review and sharing heartfelt comments. It is a privilege to help you with your insurance needs."
Profile photo of Robert Boyd

Robert Boyd

June 30, 2026

5  out of  5
rating by Robert Boyd
"Lona Mauk -State Farm agency is great to work with. Been with her for over 15 years. Always willing to work with you and make any needed adjustments, additions, subtractions etc.. Use them for both home and auto."
We responded:
"Thank you so much, Bob, for the wonderful Five Star Review! It has been a pleasure helping you with your auto and home insurance these many years and I truly appreciate you and your business! "
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Lelia Parker

June 17, 2026

5  out of  5
rating by Lelia Parker
"I've had State Farm insurance since I was 15, and I'm 70, need I say more!"
We responded:
"There are no words that can express my appreciation for your 55 years of being a part of the State Farm family! Please let me know the next time you stop in my office so I can thank you personally! Blessings to you dear Lelia! Thank your for your wonderful Five Star Review!"
Profile photo of Diane Davis

Diane Davis

June 3, 2026

5  out of  5
rating by Diane Davis
"Beat insurance in town Samantha helped me set up my account and was very helpful."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Thank you, Diane, for being a part of the State Farm family!"
Profile photo of Leslie Rivera

Leslie Rivera

February 25, 2026

5  out of  5
rating by Leslie Rivera
"Nelly is an amazing agent! Always quick to answer my calls and provide amazing service."
We responded:
"Thank you for the amazing review, Leslie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. You've made both Nelly's and my day!"
Profile photo of Andrea Mayo

Andrea Mayo

January 28, 2026

5  out of  5
rating by Andrea Mayo
"Chauncy was so helpful. All my questions were answered. The transition in vehicles was very smooth."
We responded:
"Appreciate your taking the time to give a Five Star Review, Andrea, and happy Chauncy answered your questions when replacing a vehicle on your auto insurance! It is a privilege to help you with your insurance needs."
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Terry Teems

January 21, 2026

5  out of  5
rating by Terry Teems
"I’m 83 years old and have worked with many insurance companies over the years. This one is the best, its honest and patience. Samantha is a good agent she took the time to explain everything clearly and treated me with respect. I would recommend this agency without hesitation, Lona Mauk State Farm."
We responded:
"We deeply appreciate the Five Star Review and wonderful comments Terry! It’s our pleasure to help you with all your insurance needs and we thank you for the trust you place in Lona Mauk State Farm Insurance."
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Tiffany Dykes

January 20, 2026

5  out of  5
rating by Tiffany Dykes
"Samantha help me this morning, and not only was she very sweet and helpful she got me twice the coverage for just a few dollars more a month! 10 out of 10 would recommend!"
We responded:
"Love the 10 out of 10 comment in your Five Star Review regarding our State Farm office and Samantha! We appreciate you, Tiffany, and are so happy to have helped you with your insurance needs!"